1
You're with somebody.
The person already paying you deserves your attention. Stopping every few minutes to answer calls isn't great service.
Help With Digital Connect
You can't always answer the phone. We can.
Give your customers a real person to speak to when you're busy, instead of sending every call to voicemail.
Calls answered. Enquiries handled. Appointments booked. Quote visits arranged. Customers looked after.
Human call answering from £195 per month.
Real people answering
Incoming call
New customer enquiry
You're busy with another customer. We answer instead.
✓ Answered by a real person
✓ Enquiry handled
✓ Customer details captured
✓ Next step arranged
You've got other things to do
Your phone doesn't care that you're busy.
You might be with a customer, delivering training, showing somebody around a house, fitting a kitchen, cutting hair, driving between jobs or simply trying to get some actual work done.
2
The phone rings anyway.
It could be a new enquiry, an existing customer, somebody wanting an appointment or somebody needing an answer.
3
Someone needs to answer.
That's where Connect comes in. A real person can deal with the call while you carry on doing what you're doing.
Real people
Your customers speak to a human.
It should feel like part of your business.
Connect isn't about putting another bit of technology between you and your customers.
Calls are answered by real people.
They can understand why somebody is ringing, capture information, answer appropriate questions and help the caller with the next step.
That might mean taking a message. It could also mean arranging an appointment, scheduling a quote visit or helping an existing customer get what they need.
What can Connect help with?
Make the call useful.
You don't just need somebody saying, "I'll get them to call you back." The more we can sensibly sort during the first conversation, the better.
Answer your calls
Give callers a real person to speak to when you're unavailable.
Handle new enquiries
Find out what somebody needs and collect the information you need to follow things up.
Book appointments
Help callers arrange consultations, meetings, appointments or other bookable services.
Arrange quote visits
Particularly useful for trades and businesses where you need to see the job before pricing it.
Answer common questions
Deal with straightforward questions about services, opening hours, availability and how things work.
Help existing customers
Not every call is a sales opportunity. Existing customers need help too.
Qualify enquiries
Ask useful questions before passing the enquiry over, so you know what you're calling somebody back about.
Help with payments
Where it makes sense, callers can be guided through deposits, payment links or the next payment step.
Give a better first impression
A helpful answer beats a ringing phone, missed call or generic voicemail message.
Sound like it could take a few interruptions out of your day?
Talk to Me About Connect
Who is it for?
If you're busy doing the work, Connect can answer the phone.
It's for service businesses where stopping what you're doing every time the phone rings isn't practical.
Salons & Appointments
Hair, beauty, barbers, wellbeing and other appointment-based businesses.
Builders & Trades
Builders, installers, electricians, plumbers and other busy trades.
Trainers & Coaches
Take enquiries while you're delivering training, coaching or client sessions.
Property Businesses
Estate agents, letting agents, maintenance, cleaning and property services.
Professional Services
Financial advisers, mortgage brokers, consultants and similar businesses.
And plenty more
If missed calls mean missed enquiries or poorer service, it's worth a look.
You don't need a receptionist sitting around all day. You just need somebody there when the phone rings.
See Plans & Pricing
Human where it matters
People answering the phone. Tech helping everywhere else.
I'm not interested in replacing people with technology just because we can.
Real people talking to your customers.
Phone conversations are personal. Sometimes somebody has a simple question. Sometimes they're not quite sure what they need.
Having a human involved makes a big difference.
Human call answering
Natural conversations
New and existing customer support
Messages, bookings and enquiries
Use technology where it actually saves time.
Connect can also sit alongside other useful digital tools.
That might mean website chat, automated follow-up, booking systems or connecting information to the tools you already use.
AI website chatbots
Booking and calendar connections
Automated follow-up
Forms and enquiry capture
How it works
Make it fit your business.
The first job is understanding why your customers call and what a useful answer actually looks like.
Work out what happens now.
We look at your calls, enquiries, common questions and the things that currently interrupt your day.
Build the process.
We agree what can be handled, what information needs collecting and when something should come back to you.
Connect the useful bits.
Where appropriate, we connect bookings, calendars, follow-up and other tools so things don't stop with the phone call.
Sales matter. Service does too.
Not every caller is trying to buy something.
Connect should make your business easier to deal with, whether somebody is a new enquiry or already a customer.
New enquiries
Stop good opportunities disappearing into voicemail.
Someone interested in working with you can speak to somebody, explain what they need and take a useful next step while the interest is still there.
Existing customers
Make it easier to get help after they've bought.
Existing customers have questions, changes, booking requests and everyday things they need help with too. Better service shouldn't stop once the sale is made.
Simple monthly pricing
Better call handling without growing the team.
Start with the level of support your business actually needs.
Connect
Make sure your calls get answered.
£195
/ month
Human call answering for businesses that want customers to get a helpful response when they're unavailable.
Calls answered by real people
New enquiry capture
Existing customer calls
Messages taken accurately
Common questions handled
Customer details collected
Setup around your business
Help With Digital support
Most useful
Connect Plus
Get more sorted during the call.
£245
/ month
For businesses that want calls to lead into bookings, appointments and more useful next steps.
Everything in Connect
Appointment booking
Quote visit scheduling
Enquiry qualification
Calendar connections
Custom enquiry processes
Payment or deposit routes where appropriate
Ongoing improvement and support
Not sure which fits? Book a call and we'll work out what you actually need people to be able to handle.
And when people don't want to call
Talk About Chatbots
We can build AI chatbots too.
Some customers want to pick up the phone. Others would rather type a quick question on your website. We can build chatbots that answer common questions, capture enquiries and guide people towards the right next step. It doesn't have to be one or the other.
Get the enquiry first
Explore Landing Pages
Need somewhere better to send people too?
Connect can help once somebody gets in touch. If the website or landing page isn't doing a good job of generating those enquiries in the first place, I can help sort that side as well.
Help With Digital Connect
You look after the customer in front of you. We'll answer the next one.
Better call handling, fewer missed enquiries and a better experience for the people trying to do business with you.